Checklist for Complaints

Things to include in a complaint:

1. Your name, address and contact phone number
2. The name of the lawyer you are complaining about, along with the firm, and their contact address
3. If the lawyer is not your lawyer, who do they represent?
4. Type of work carried out (eg conveyancing / mortgage, estate administration, family / matrimonial)
5. When did you instruct the lawyer (approximately)
6. Is the matter finished? When did it finish (approximately)
7. How did you usually communicate with the lawyer (eg phone, e-mail, letter, other)
8. How did the lawyer usually communicate with you?
9. Does the lawyer know there is a problem? If so, how have you addressed this with the lawyer?
10. List the complaints
11. What would you like done by the lawyer to resolve the situation?
12. Attach copies of letters, bills or any other documents that will help the Society to understand your problem